Exchange Policy

Applicability

By accessing the Havvok Exchange Portal or initiating a return/exchange on havvok.in, you agree to the terms mentioned below. If you do not accept these terms, please refrain from making a purchase or return request.

We may revise this policy periodically. Kindly review this page regularly to stay updated.

👉 TO INITIATE A RETURN OR EXCHANGE, CLICK HERE

Timeline & Procedure

We accept returns and exchanges within 14 days of delivery.

  • Once your request is approved, a confirmation will be sent to your registered email.

  • A pickup will be arranged within 24–48 hours by our logistics partner.

  • Pickup will be attempted twice. If both attempts fail, you’ll need to self-ship the item to our warehouse.

  • Reverse pickup availability depends on your pincode serviceability.

  • Once we receive the product, it will undergo a Quality Check (QC).

  • Upon successful QC, your return or exchange will be processed.

    • Exchanges: Delivery of the new product may take 7–10 working days.

    • If the requested item/size is unavailable, you can:

      • Choose an alternate product, or

      • Receive a gift card of equivalent value (valid for future purchases on havvok.in).

    • Returns: A store credit will be issued post-QC, sent via email.
      Note: We do not offer monetary refunds.

Conditions for Exchange

You may raise a return or exchange request for the following reasons:

  • Size doesn’t fit

  • Product is defective or damaged in transit

  • Product has missing parts/accessories

  • Received an incorrect item

Products will only be accepted if:

  • They are unused, unwashed, and in original condition

  • All original tags, accessories, and packaging are intact

  • There are no signs of wear (stains, tears, smells, damages, etc.)

  • The item matches your original order and Havvok’s internal records

  • It was not purchased under final sale or heavily discounted categories

Note: Sets must be returned/exchanged as a complete unit.

Non-Returnable Items

  • Used or visibly worn products

  • Products marked as “Final Sale” or “Blind Box”

  • Custom-printed or modified items

  • Items purchased during store-wide SALE DAYS

Need Help?

Our support team is here to assist you.

📞 +91 8102729912
📧 support@havvok.in
🕒 Monday – Saturday | 11:00 AM – 7:00 PM