Exchange Policy

Applicability

By accessing the Havvok Exchange Portal or initiating a return/exchange on havvok.in, you agree to the terms mentioned below. If you do not accept these terms, please refrain from making a purchase or return request.

We may revise this policy periodically. Kindly review this page regularly to stay updated.

👉 TO INITIATE A RETURN OR EXCHANGE, CLICK HERE

Timeline & Procedure

We accept returns and exchanges within 7 days of delivery.

Once your request is approved, a confirmation will be sent to your registered email.
A pickup will be arranged within 24–48 hours by our logistics partner.
Pickup will be attempted twice. If both attempts fail, you’ll need to self-ship the item to our warehouse.
Reverse pickup availability depends on your pincode serviceability.
Once we receive the product, it will undergo a Quality Check (QC).
Upon successful QC, your return or exchange will be processed.
- Exchanges: Delivery of the new product may take 7–10 working days.
- If the requested item/size is unavailable, you can:
  - Choose an alternate product, or
  - Receive a gift card of equivalent value (valid for future purchases on havvok.in).
- Returns: A store credit will be issued post-QC, sent via email.
  Note: We do not offer monetary refunds.

Exchange Processing Fee

At Havvok, we believe in complete transparency. As mentioned on our website, we openly share our product costing and expenses, which leaves us operating on very lean margins to keep our products fairly priced for our customers.

An exchange involves multiple operational costs, including reverse pickup from your location, transportation to our warehouse, quality inspection, repackaging, and shipping the replacement product back to you. While the actual cost of this process is significantly higher, we only charge a subsidized exchange fee of ₹249, which covers approximately half of the total exchange processing cost. The remaining expense is borne by Havvok.

This fee applies to all approved exchange requests and helps us continue offering premium-quality products at honest prices without inflating product costs for all customers.

Thank you for understanding and supporting an independent Indian streetwear brand.